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Transforming Gaming Operations with Bespoke Software
RBW Systems is a leading independent provider of gaming platforms and cashless payment technology for the UK’s land-based gaming industry. Headquartered in Stockport, Greater Manchester, RBW supports over 300 sites nationwide and manages more than 5,000 gaming machines. Processing over 1 billion Ticket-In-Ticket-Out (TITO) transactions annually.
At the heart of RBW’s portfolio is Guardian, a cloud-based, fully integrated system that streamlines casino and bingo operations. From compliance tracking and AML alerts to cashless ticketing and machine control, Guardian plays a vital role in modernising the UK gambling sector.
RBW Systems
Delivering Scalable Development Support
Since 2020, we have partnered with RBW Systems to provide additional development and testing resources. Acting as an extension of their in-house team, we have supported the creation of both mobile and desktop applications for Guardian, while also contributing to compliance and self-exclusion systems.
By leveraging modern frameworks such as React, Redux, JavaScript, and Vite, we’ve helped ensure RBW’s digital solutions remain robust, scalable, and responsive to the needs of gaming operators.
Developing Bespoke CRM Applications
One of our major contributions has been the development of cross-platform CRM web applications tailored to the gambling industry. These solutions enable operators to:
• Manage machine installations and session data
• Track user profiles, wins, and losses
• Monitor compliance with tools such as self-exclusion features
• Record customer interactions to support responsible gaming initiatives
The desktop CRM portal, in particular, offers operators a centralised hub for managing hundreds of premises. With features such as advanced access controls, income and performance analysis, regional profile configurations, and calendar management, it provides a powerful and intuitive interface for business-critical decision-making.
Ensuring Security and Compliance by Design
Given the highly regulated nature of the gambling sector, compliance and data security are central to their operations. We implemented secure authentication protocols, automatic session timeouts, and refresh tokens to align with industry best practices.
Each tenant has its own user login structure, with granular permissions to maintain strict control over system access. By embedding GDPR-compliant processes into the platform, RBW can confidently meet both customer expectations and regulatory requirements.
Services & Technology
To support them in modernising their gaming operations, we partnered with their in-house team to deliver a suite of bespoke web applications. Understanding the need for secure, compliance-driven solutions that could handle complex machine and customer data, we developed cross-platform CRM and desktop portals that simplify management for operators. The platforms integrate seamlessly with RBW’s Guardian API. Offering real-time insights, robust security, and an intuitive user experience. Empowering RBW Systems to deliver cutting-edge technology and maintain their leadership in the UK gaming industry.
Optimising User Experience Across Platforms
A key focus of our collaboration with RBW Systems has been delivering a seamless experience across both mobile and desktop platforms. By employing responsive design principles and conducting rigorous usability testing, we ensured that operators can access critical data anytime, anywhere. From viewing machine performance metrics to managing compliance reports, every interaction is intuitive, efficient, and tailored to the unique demands of the gaming sector. This commitment to user experience has enhanced operational efficiency and reduced training requirements for staff.
Continuous Innovation for a Dynamic Industry
The gambling industry is constantly evolving, with new regulations, technologies, and customer expectations shaping the landscape. Our ongoing partnership with RBW allows us to deliver rapid feature updates, integrate emerging technologies, and implement compliance changes in real-time. This proactive, agile approach ensures that they remain at the forefront of innovation. Offering operators a platform that not only meets current needs but is prepared for future growth and challenges.
Agile Collaboration and Rapid Delivery
Working in close collaboration with RBW’s internal developers, our team has built a strong partnership based on open communication and flexibility. The fast-paced nature of the industry, often shaped by evolving regulations, requires us to adapt quickly to new requirements and API updates.
Through weekly meetings, continuous UI refinement, and steady delivery of Jira tickets, we provide consistent progress in line with their goals. Our agile approach ensures that RBW can respond rapidly to changing legislation while still enhancing customer experience and functionality.
Results: Industry-Leading Bespoke Solutions
The outcome of our partnership is a suite of feature-rich CRM applications that are gaining strong recognition across the UK gaming industry. By combining innovation, compliance expertise, and customer-driven design, RBW Systems has strengthened its reputation as a trusted technology provider for casino and bingo operators.
Together, we’ve delivered bespoke software solutions that not only modernise operations but also position them as a leader in the next generation of gaming technology.