26th October 2023
By gloversure
2 mins read
How Reviews & Trust Badges Can Boost eCommerce Conversion Rates
Boost Conversions Through Accredited & Personal Trust
Running an eCommerce store is challenging, especially with the overwhelming amount of advice on best practices: "10 Must-Have eCom Features… Crucial Features to eCommerce Success…" The abundance of information can be confusing, and not all advice works for every business. However, one strategy universally beneficial is implementing reviews and trust badges. These elements enhance both accredited and personal trust, crucial for boosting eCommerce conversion rates.
What Are Trust Badges?
Trust badges are visible symbols placed on your website to instil confidence in potential customers. Issued by third-party companies, they signify legitimacy, credibility, and safety, often appearing during the checkout process.
Types of Trust Badges and Their Implementation
• SSL Certificate: Importance: Protects internet connections and the information transmitted over them.
Placement: Display prominently in the footer and during the checkout process.
• Accepted Payment Methods: Importance: Familiar logos (e.g., Visa, PayPal) enhance trust.
Placement: Near the payment method section and in the website footer.
• Guaranteed Safe Checkout: Importance: Recognisable badges like McAfee (79% recognition), Verisign (76%), and PayPal (72%) increase trust.
Placement: Near the "Add to Cart" button.
• Free Shipping & Returns: Importance: Reassures customers, reducing purchase hesitation.
Placement: Checkout pages, "Add to Cart" button, headers, FAQ, and Shipping & Returns pages.
• Third-Party Badges: Importance: Endorsements like Google Customer Review badges signify an established, trustworthy business.
Placement: Prominently displayed after approval from the issuing body.
• Money-Back Guarantee: Importance: Offers confidence in product quality, increasing conversion rates by up to 32%.
Placement: Near the "Add to Cart" button and throughout the checkout process.
What Are Reviews?
Reviews act as a try-before-you-buy system, providing potential buyers with unbiased insights into the product. Research shows that 84% of people trust online reviews as much as personal recommendations, and 68% form an opinion after reading between one and six reviews. This social proof can significantly influence eCommerce conversion rates.
Benefits of Adding Reviews to Your Website
• Boost Credibility, Trust & Loyalty: Consumers are 63% more likely to trust and buy from a company with good reviews.
• Increase SERP Ranking: Reviews provide keyword-rich content that boosts SEO rankings.
• Improve Brand Perception: Positive reviews enhance the perceived value of your brand and products.
• Marketing Tool: Positive reviews can be leveraged as powerful marketing content.
• Personalised Experience: Tailor reviews to show insights relevant to individual customer preferences.
• Gain Insight: Use customer feedback to improve products and services.
How to Implement Reviews on Your eCommerce Store
Adding reviews to your eCommerce store can be done using simple code or various plugins such as TrustPilot, Google Reviews, Facebook Reviews, and Yelp Reviews. For assistance, get in touch with our eCommerce team or explore our eCommerce services.
Furthermore, to boost eCommerce conversion rates, integrating accredited trust badges and customer reviews is essential. These elements enhance credibility, improve user experience, and provide valuable insights for continuous business improvement. Implementing these strategies can significantly enhance your online presence and drive higher conversion rates.
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