10 Essential eCommerce Features to Boost Your Online Store
When shoppers visit an eCommerce store, they are looking for something specific, even if they are just browsing. Catering to their needs with essential eCommerce features can encourage purchases and create a positive online experience. Here are the 10 must-have features every online store should implement to maximise its potential:
Related Products
Related products are recommendations that appear where a consumer is currently shopping, based on the product they are viewing or their previous search history. This feature keeps visitors engaged, leading them to items they may want to purchase. The more tailored the suggestions, the more likely customers will have a positive interaction with your brand, encouraging return visits.
Add to Cart Functionality
'Add to Cart' is crucial for eCommerce retailers, providing users with control and allowing them to continue browsing while indicating a potential purchase. This feature guides users through the checkout process and provides valuable metrics on customer behavior, helping you improve your online business.
Customer Reviews
Customer reviews can significantly boost sales by nearly 140% globally. Positive reviews build trust and can drive traffic, improve SEO with keyword-rich content, and foster brand loyalty by creating a sense of community among customers.
Embedded Brand Identity
Incorporating your brand identity into web design in an engaging manner is crucial in the crowded eCommerce market. A strong, professional brand image fosters consumer trust and portrays your site as a secure place for transactions, enhancing the chances of sales.
Security
Security is paramount in eCommerce. Using platforms like Magento and WooCommerce, known for their secure networks, and displaying trust badges and SSL certificates can instill confidence in your customers, ensuring they feel safe making transactions on your site.
Contact Page
A well-designed contact page enhances sales by making it easy for customers to reach out, gather email addresses for marketing, and provide essential contact information. Features like clickable phone and email links and embedded Google Maps improve user experience.
Responsive Design
With increasing mobile device usage, having a mobile-friendly website is essential. Responsive design improves user experience, keeps visitors on your site, and is a significant factor in SEO, helping you rank higher in search results.
Streamlined Payment Process
A streamlined payment process is crucial for conversions. Features like guest checkout, multiple payment method options, and visible security badges enhance user experience and cater to customers' needs, making it easier and quicker for them to complete purchases.
FAQs Page
A comprehensive FAQs page addresses common customer queries, providing quick answers and boosting confidence in your site. This feature saves time and resources by reducing direct contact and should be regularly updated with new questions.
High-Resolution Images
High-quality images are vital as online shoppers rely heavily on visuals. Multiple angles and 360-degree views can enhance the shopping experience, showcasing products effectively and presenting your brand as professional and trustworthy.
Wrapping Up
Implementing these 10 essential eCommerce features will provide your customers with a seamless, engaging online experience. If you need help optimising your eCommerce website, our expert team is here to assist. With years of experience and a commitment to industry best practices, we can help you achieve your eCommerce goals. Contact us today to get started on platforms like Magento and WooCommerce.