Client Relationship / Account Manager.

Role Overview

We are looking for an enthusiastic Client Relationship / Account Manager to join our growing digital agency. You’ll be working alongside members of the web design, digital marketing and e-commerce teams.

We work with a vast array of clients, ranging from smaller local companies to large scale corporations and international projects. This role, therefore, requires an individual who is comfortable working independently and bringing their own ideas to the table, as well as working in a collaborative approach with other members of our team.

We are looking for a friendly face with excellent organisational and communication skills who can handle a fast-paced working environment and thrive when working under minimum supervision. Ideally, you will have a minimum of 1-year related experience in a similar role.

The salary for this role is between £19,000 and £25,000 dependent upon skills and experience. The role will be based at our head office in Welshpool, which is commutable from Shrewsbury, Newtown, Oswestry and Mid Wales.

Key Responsibilities:

  • You will build and maintain strong long-lasting relationships as the main point of contact for many projects; attending regular meetings and often being the face of the company to many clients.
  • Take ownership of any client requests and effectively manage and resolve any client concerns with compassion.
  • Work with our digital team to coordinate their initiatives to ensure projects run effectively, smoothly and to the highest standard.
  • Communicate effectively both internally and externally to ensure client satisfaction is met.
  • You will provide training sessions on how to use content management systems, such as WordPress, to clients.
  • You will work with the team to prepare proposal documents for a wide range of projects.

Requirements:

  • A good knowledge of customer service best practices and the desire to learn more.
  • A genuine passion for all things web.
  • A positive can-do attitude.
  • Good time management and organisation skills to keep up with our fast-paced agency environment.
  • Excellent verbal and written communication skills.
  • Ability to work on multiple projects simultaneously.
  • Ability to work with and motivate other members of the team.
  • A team player who is also comfortable working independently.

You may also have (the Nice-to-Haves):

  • An understanding of simple HTML, CSS and JavaScript
  • A good understanding of Paid Search, SEO and Email Marketing practices.
  • A marketing or business degree but not essential

Salary:

£19,000 and £25,000 per annum, dependent upon skills and experience

How to Apply:

So, if you’re hardworking and up to a challenge – we want to hear from you! If you think that your skills and experience would suit this position and are looking for an exciting new role, send us a copy of your CV today!

NO AGENCIES PLEASE

Interested in this position?

We'd love to hear from you!

Apply Now
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